Return Policy

Our store's return and refund process is very simple:

Exchange Process:

1. You provide the order ID, a brief description of the issue, and relevant proof (photos or videos). If you wish to exchange the item for a different product, please also provide the product code for the replacement item.
2. Customer service provides the return address and RMA.
3. Please return the package and provide the tracking number and photos of the return package.
4. We received the email, shipped the new product, and provided the new tracking number and photos of the new package.
5. You will receive the new product.

Return Process:

1. You provide the order ID, a brief description of the issue with the product, and the corresponding proof (photos or videos).
2. Negotiate whether to return the goods and the specific refund amount.
3. Once an agreement is reached, refunds and returns are processed within 10 minutes to 24 hours.

Important Points to Note When Requesting a Return and Refund:

1. Please ensure the order ID is correct.
2. In the interest of fairness, you are responsible for any associated costs regarding returns or exchanges that are not due to product quality issues or reasons attributable to the website.
3. Please ensure that you return the original product you received.