Contact Us & FAQ

1. How long will it take for the goods to be shipped??

• 2 hours or the next day.
• If the item is temporarily out of stock, it usually takes 72 hours.

2. How long will it take to receive the goods?

• Normally 3-11 business days.
• If the delivery address is in a remote area or if stock needs to be transferred, the delivery time will be extended by approximately three days.

3. Did not receive the package tracking number:

• You can retrieve the information instantly on tracking page using your order ID and email address; the details will be sent to your email.
• https://www.kaufen-akku.de/service/order_tracking.html?lang=en

4. Did not receive the order email:

• If the order has not yet been paid for, you can place a new order (Or place an order using a different email address).
• If the order has already been paid for, Please contact us via email.

5. How can you avoid buying the wrong battery?

• Hold the original battery in your left hand and scroll through the website's battery images with your right hand, carefully comparing them to ensure that the model, voltage, capacity, connector position, and physical shape all match.
• We will contact you via email regarding batteries that are prone to incorrect selection; therefore, please remain reachable by email within 48 hours of placing your order.

6. The battery pack I received doesn't work:

• 6-1 Reinstall the battery and ensure the battery connection is secure.
• 6-2 Try the following steps: Shut down normally —> Remove the battery —> Unplug the power adapter —> Press and hold the power button for 30 seconds (to discharge static electricity from the motherboard) —> Reinsert the battery —> Plug in the adapter —> Turn on the power.

7. The laptop does not recognize the battery:

• Please try performing steps 6-1 and 6-2; if the issue persists, please take a screenshot and email it to us..

8. I bought the wrong battery; how can I correct the order?

• Email us immediately; as long as the package hasn't been shipped yet, we can help you update your order.

8. I bought the wrong battery; how can I correct the order?

• Email us immediately; we can help you update your order.

9. The battery I want isn't on the website:

• Please email us a photo of the original battery and provide the machine model; our marketing team will then help you locate it worldwide.

10. Can I use a higher-capacity battery?

• If our website lists a high-capacity battery that is specified as compatible with your original battery model, you can generally purchase it directly.
• Higher-capacity batteries typically mean increased size and weight; ensure your machine has sufficient space for installation.
• If you come across a suitable high-capacity battery on the market that isn't listed on our website, please let us know via email; our marketing department will act quickly to secure a better price from the factory.

11. Battery prices are too high:

• Contact customer service to request a discount.

12. I need to buy batteries at wholesale; what kind of discount can I get?

• Please contact customer service and provide the product ID and quantity; we will offer you a discount.